Troubleshooting Candle Issues

This troubleshooting guide is meant to help address any problems or issues you may experience while using our candle products. 

Issue	Potential Cause	Potential Resolution
Small flame or candle won't stay lit	Wick is too small	Do not try to light the candle again. Instead, place the candle on an electric burner to continue enjoying the product without having to use a flame.
Candle flame too high/tall
Candle burning down the center		Ensure that the candle is burned long enough for the wax to melt all the way to the edges. If tunneling has already occurred, gently use a heat gun or hairdryer on a low setting to remelt the wax and allow it to redistribute evenly.
Excessive soot production		This is often a result of burning the candle in a drafty area or using a wick that is too long. To minimize soot, it is advisable to burn candles in a stable environment, away from open windows or vents. Regularly trimming the wick can also help reduce soot emissions, as a shorter wick leads to a cleaner burn.

 

 

One of the most frequent issues is uneven burning. This can occur due to several factors, including the candle's wick length, the type of wax used, and the environment in which the candle is burned. To mitigate uneven burning, it is essential to trim the wick to approximately 1/4 inch before lighting. This practice helps to maintain a steady flame and prevents excessive soot production. Additionally, burning the candle for longer periods (at least 1 hour for every inch of diameter) allows the wax to melt evenly across the surface.

In summary, troubleshooting candle burning issues involves understanding the factors that contribute to common problems such as uneven burning, tunneling, soot production, and unpleasant odors. By following best practices, such as trimming wicks, burning candles for adequate durations, and ensuring a stable environment, users can enhance their candle experience and enjoy the benefits of high-quality, handcrafted candles.