Shipping & Returns
PLEASE NOTE: We do not have a local pickup option but we are now offering local delivery to select ZIP codes in the Jackson Metro Area.
Below are our Shipping & Return Policies. If you have any questions, please do not hesitate to contact us.
SHIPPING, PICKUP & DELIVERY
- Please expect delays in shipping and/or package delivery beyond our control due to COVID-19 and issues within the United States Postal Service organization.
- All products are shipped in standard shipping boxes via USPS.
- Most orders are processed and shipped within 5-7 business days after receipt of order. Custom and wholesale order processing and shipping times will vary based on the nature of the request.
- Orders are shipped to the address provided during the checkout process. Please double check your information before placing your order.
- Currently, we only ship to the US and its territories. We do not ship internationally.
- We do not have an in-person pickup option.
- Local delivery is offered for a flat $3 fee on orders over $10.
- We offer local delivery to the following ZIP codes: 39110, 39157, 39201, 39202, 39203, 39204, 39206, 39209, 39211, 39212, 39213, 39216.
- We do not offer same-day delivery. Deliveries are made on Tuesdays, Thursdays and Saturdays between the hours of 2:00 PM - 4:00 PM. All customers will receive notifications via email or text the day of delivery in the case of an information change or unexpected occurrences.
- Tracking information will be sent to the email address provided during the checkout process once your items have shipped. If you have questions about your tracking information, please contact us.
RETURNS, REFUNDS & DAMAGED ITEMS
If you are experiencing an issue with a Lofton & Co. product, please email email@example.com and include photos with a detailed description so that we can determine how to best lend a helping hand.
- All sales are final. Because we are a small company, we cannot modify or cancel orders after payment confirmation.
- We do not accept returns. If your item is damaged, it will either be replaced with a store credit or a replacement product, if available. Please email photos of your damaged item within 7 days of delivery to process a replacement item. We cannot process a replacement beyond the 7-day window.
- As a growing small business, we are not currently able to cover return shipping costs for your recyclable containers. Thank you for understanding.
- We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package using the tracking number that was emailed to you. We are not responsible for orders lost in the mail or any other problems that occurred once your order was fulfilled and shipped because it would be no fault of ours. For information on filing a claim for your package, please click here.